Service Regulations

Thank you for choosing "GagaOOLala - Find YourStory" online subscription streaming service (from here on out “our service”). When you register as a member of our service and use it, it is regarded as that you have fully browsed, understood and agreed to follow the regulations of our service. All the content will be part of the agreement that you and Portico Media Co. have set up.

1. Membership Management

Our platform is a membership system. Before using our service, you have to register to access our content and/or upgrade to a VIP member to enjoy our unlimited viewing service. Non-subscribed users can browse through our catalogue and access film trailers, synopsis and other relevant content. You will not be charged for this. Portico Media preserve the rights to fix or change our service regulations accord to necessities at any time. Previous content could be replaced and subsequently announced on the official website of our service. Portico Media will not inform of the changes to each member separately.

When you use our service, you should notice the fixations and changes of the relevant content. If you continue to use our service after any fixation or change, it will be regarded as that you have read, understood and agreed to accept the complete relevant fixations and changes. If you do not agree with the fixations and upgrades of our service or do not accept any other regulation of our service, you should stop to use our service immediately.

2. Service Introduction

We break the limitations of distance and time to bring the Taiwan International Queer Film Festival online, allowing the audience to watch great LGBTQ films all around the world through computers/mobiles. Our service is compatible with computers (PC/Mac), smartphones (iPhone/Android) and tablets (iPad/Android) and Smart TVs. Our service provides multi-screen playing function. Members can log in on multiple devices at the same time and allow different devices to continue playing paused streaming content, but the streaming content cannot be played on different devices at the same time. The website and the app are both open for subscriptions and will be updated every now and then without further notices.

3. Service Items

General Membership
Complete access to the free section. Watch LGBT content anytime.

VIP Membership
Enjoy our full catalogue of LGBT content, exclusive weekly updates and VIP events. You can cancel your subscription at any time.

General members can upgrade to VIP members after paying a certain fee. GagaOOLala reserves the rights to change subscription fees and other charges. Any future change will be published on our official website beforehand.

Monthly Fee
Our platform is a membership system. Before using our service, you have to register to access our content and/or upgrade to a VIP member to enjoy our unlimited viewing service.

You can use the below methods to subscribe the service:

  1. Subscription via Credit Card (Monthly fee is NT$250, limited special discount at NT$199. If your credit card uses a non-NTD currency, you will be charged according to your bank exchange rate.)

    Valid credit card information is required to complete the first subscription for upgrade deals and active the following monthly charge until the end of the subscription. If changing credit card information or ending the service is necessary, members can do it in the membership section or contact costumer service. The change or termination of subscription will be affective from the next charging day.

    In the period of your upgraded paying membership, you can watching all the content in the archive unlimitedly. Viewing starts from the day of the completion of the payment and will be charged one month in advance. If users do not end the subscription, the payment will be automatically proceed on the day when the monthly service ends. For example, if a user purchased the service on November 5th, 2017, the service would be due on December 4th, 2017, and the automatic payment day for the following month would occur on December 5th, 2017.

  2. Subscription by Convenient Store Payment Code (Original monthly fee is NT$250, limited special offer is NT$199)

    Users who choose to subscribe with convenient store payment code for upgrade deals can choose the right subscription period, follow the instructions and provide a valid email to complete the order. Please follow the expiring date of the instruction and complete the payment in 7-Eleven, Family Mart, OK Mart and Hi-Life.

  3. Subscription by IAP “Purchase in App” (Monthly fee is NT$250. If your credit card uses a non-NTD currency, you will be charged according to your bank exchange rate.)

    In the app software installed on iOS system, payment has to be certified by Apple Inc. to subscribe in “Purchase in App.”

Taiwanese consumers:
Portico Media issues E-Invoice and will not mail an invoice on paper. If you wish to get two-copy-invoices or three-copy-invoices on paper (VAT required), please contact customer service at 02-2377-9901 and request it.

Overseas consumers:
We issue E-Invoice for National Taxation Bureau for future references and will not mail invoices on paper directly. Please mail us to require for receipt if needed.

Promotional Code
Members with promotional code can enter the codes on the coupon code exchange webpage to access.Only one promotional code per account allowed each month.To redeem your promotional code, please refer to the instructions received when obtaining the promotional code.

4. Customer Service

If you encounter any malfunctions when using our service, please contact customer service at +886-2-2377-9901 or contact us through emails ( Address: 8F, #164, Sec.2, Dunhua S. Rd., Taipei City 106, Taiwan.

5. Member Obligations

Our service collects great films about multiple different sexual orientations from all over the world. Streaming content includes partial violence, sex and the use of inappropriate language. Your age should be above 18 years old to subscribe to our service. Minors under 18 years old can only use our service or watch the streaming content provided by our service under the supervision of their parents or legal advocates.

When you choose to watch content with an age limitation, you have to be over 18 years old to continue to watch and be responsible of whether the content is suitable to be displayed to minors.

Portico Media hereby declares to dismiss all responsibilities related to watching the streaming content provided by our service. They include but are not limited to the related responsibilities to provide minors with any streaming content.

You should fill in the the application form with the correct and complete information when you subscribe as a member. If you provide wrong or false information, Portico Media has the right to disable or terminate your account and prevent you from using our service.

Your membership account is for personal use only, and you can only use our service, our software and streaming content according to the regulations. You shall not replicate, spread, sell stream it publicly or provide it to a third party to use in any other way.

You have the responsibility to keep and secure your membership login information. If any login situation without your authorization occurred, please make sure to contact us. Portico media does not hold any responsibility for any unauthorized activities.

When you use our service, you can stream, issue, share or upload content on the official website of our service or in our software. It includes but not limited to words, pictures and streaming content. You guarantee the content that you provide is all created by yourself and does not violate intellectual property rights of others and allow Portico Media to use and authorize others to use the content freely.

Please use the personal payment methods (including, but not limited to credit cards and Apple ID, Google Play Store Account). If you do not pay for yourself (as “actual paying person” in below) or do not have the right to the related service (receiving an email with a convenient store code for instance) and pay, GagaOOLala will see it as a legal authorization and the actual paying person is fully aware of it. If any dispute between you and the actual paying person occurs, the settlement should be reached privately between the two parties. One of the two parties will have to check the membership account information related to payments, end payments or changes of the actual paying person.

If you or the actual paying person has illegal conducts and is reported, GagaOOLala will accordingly collect the personal information of you or the actual paying person and process the payment. The two parties shall not violate this rule or damage the rights of a third party. Legal responsibilities will be taken by anyone who violates rules.

When a paying person (either an user or an actual paying person) use any subscription method to pay, if the payment fails due to the mistakes of Apple ID and its payment method, expirations or missing of credit cards, declines of banks, charged text messages cannot be received by mobile devices, or other matters that cannot be obliged by GagaOOLala, GagaOOLala holds the right to end or break the deal.

6. Membership Privacy Protections

The login or saved personal information or any other specific information (e.g. trading information) is managed accord to “Computer Processing of Personal Data Protection Act” and other related lawful regulations.

You agree that we can record, preserve and use the information and records that you save in our service with the purposes of providing marketing, market analysis, calculation or research or provide personal services for members or adding-value service made by Portico Media and our strategy partners. We can also publish or use statistic information without revealing each member’s personal information.

7. Delivery of Electronic News and EDM

After you join as a member, it is regarded as that you have agreed to Portico Media sending out electronic news or merchandise info (EDM) to your registered email address. If you wish to submit, remove your submission or change the submitting content of the electronic news and EDM, please contact the customer service.

8. The Declaration of Service Termination and Free of Duty

Portico Media operates GagaOOLala in ways and techniques that are generally considered reasonable. But in the following situations, we have the right to disable, interrupt or refuse to provide the whole or parts of our service and free ourselves from the duty to inform. Portico Media holds no obligations to refund or compensate for any direct or collateral damages to the users:

  1. When the related software and hardware equipment of our service is being moved, replaced, upgraded or repaired;
  2. Any violation of the law or regulations from users;
  3. Service terminations or interruptions that are caused by natural disasters or other inevitable reasons;
  4. Service terminations or interruptions that are caused by reasons that Portico Media cannot be held responsible;
  5. When the situations are beyond Portico Media’s reach and result in incorrections of the information of our service, or to be forged, changed, deleted, taken, system failure or malfunction;
  6. Defamatory, offensive or harmful words occurred or other content that is contrary to public order and good morals when using text messages or other electronic message transmitting services, Portico Media holds the right to refuse providing services.
  7. Situations occurred to make Portico Media to consider the necessity to end or terminate our service.
    With predictable software and hardware maintenance plans that might lead to system terminated or disabled, Portico Media will announce as soon as possible on the official website before it occurs.
    Our service only offers existed items, functions and present status at the time of providing services and do not hold the responsibilities to guarantee, promise or compensate damages.

9. Intellectual Property Rights

All the content on the software, programs or website that our service uses, including but not limited to the streaming content, text, pictures, files, information, data, website structure, the arrangement of website images and website design, besides specific notifications from Portico Media; the intellectual property rights are legally owned by Portico Media and other rightful parties, including but not limited to trademark rights, patent rights, copyright, commercial secrecy and exclusive technologies.

No one is allowed to use, change, reproduce, publicly broadcast, reenact, spread, distribute, process reduct, deconstruct or reverse engineer it. Anyone who attempts to use or repost software, programs etc., as previously mentioned, will have to get agreements on documents from Portico Media legally.

10. Responsibility Base and Damage Compensations

When using our service, all the data records in the using process are recorded in the vault of our service. If any dispute occurs, both parties will present each own electronic data records with the most sincerity to the court or a just third party to be confirmed.

If you violate any of the regulations or related legal rules leading to damages and expenses (including but not limited to transportation fees, processing fees, litigation fees and attorney fees) for Portico Media and related perform auxiliary, you should hold the responsibilities to compensate.

11. The Effectiveness of the Contract, Applicable Law and Jurisdiction of Courts

In the contract, when the whole or parts of the treaty are not effective, it does not affect the effectiveness of other agreements. If the consent is not finished, explanations, supplements and managements will be made accord to the Republic of China Laws.

The rights and obligations between you and Portico Media are noted in the contract. If any dispute occurs, both parties should hold the most sincerity and resolve it in the principle of honesty, credibility, equality and mutual benefit. Both parties also agree to see Taipei District Courts in Taiwan as the jurisdiction of the court of first instance.

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